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Research article
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Development of a self-assessment tool for resident doctors’ communication skills in India
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Upendra Baitha
, Piyush Ranjan, Siddharth Sarkar, Charu Arora, Archana Kumari, Sada Nand Dwivedi, Asmita Patil, Nayer Jamshed - J Educ Eval Health Prof. 2019;16:17. Published online June 24, 2019
- DOI: https://doi.org/10.3352/jeehp.2019.16.17
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- 9 Web of Science
- 7 Crossref
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Abstract
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Supplementary Material - Purpose
Effective communication skills are essential for resident doctors to provide optimum patient care. This study was conducted to develop and validate a questionnaire for the self-assessment of resident doctors’ communication skills in India.
Methods
This was a mixed-methods study conducted in 2 phases. The first phase consisted of questionnaire development, including the identification of relevant literature, focus group discussions with residents and experts from clinical specialties, and pre-testing of the questionnaire. The second phase involved administering the questionnaire survey to 95 residents from the Departments of Medicine, Emergency Medicine, Pediatrics, and Surgery at the All India Institute of Medical Sciences, New Delhi, India in April 2019. Internal consistency was tested and the factor structure was analyzed to test construct validity.
Results
The questionnaire consisted of 3 sections: (A) 4 items on doctor-patient conflicts and the role of communication skills in avoiding these conflicts, (B) 29 items on self-assessment of communication skills in different settings, and (C) 8 items on barriers to practicing good communication skills. Sections B and C had good internal consistency (Cronbach α: 0.885 and 0.771, respectively). Section C had a 2-factor solution, and the barriers were classified as ‘training’ and ‘infrastructure’ factors.
Conclusion
This appears to be a valid assessment tool of resident doctors’ communication skills, with potential utility for identifying gaps in communication skills and developing communication skills modules. -
Citations
Citations to this article as recorded by
- Leveraging the vantage point – exploring nurses’ perception of residents’ communication skills: a mixed-methods study
Komal Abdul Rahim, Maryam Pyar Ali Lakhdir, Noreen Afzal, Asma Altaf Hussain Merchant, Namra Qadeer Shaikh, Ali Aahil Noorali, Umar Tariq, Rida Ahmad, Saqib Kamran Bakhshi, Saad bin Zafar Mahmood, Muhammad Rizwan Khan, Muhammed Tariq, Adil H. Haider
BMC Medical Education.2023;[Epub] CrossRef - Developing a communication-skills training curriculum for resident-physicians to enhance patient outcomes at an academic medical centre: an ongoing mixed-methods study protocol
Hamna Shahbaz, Ali Aahil Noorali, Maha Inam, Namra Qadeer, Asma Altaf Hussain Merchant, Adnan Ali Khan, Noreen Afzal, Komal Abdul Rahim, Ibrahim Munaf, Rida Ahmad, Muhammad Tariq, Adil H Haider
BMJ Open.2022; 12(8): e056840. CrossRef - A cross-sectional evaluation of communication skills and perceived barriers among the resident doctors at a tertiary care center in India
Amandeep Singh, Piyush Ranjan, Archana Kumari, Siddharth Sarkar, Tanveer Kaur, Ramesh Aggarwal, AshishDatt Upadhyay, Biswaroop Chakrawarty, Jamshed Nayer, Mohit Joshi, Avinash Chakrawarty
Journal of Education and Health Promotion.2022; 11(1): 425. CrossRef - Development and validation of a questionnaire to assess preventive practices against COVID-19 pandemic in the general population
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Preventive Medicine Reports.2021; 22: 101339. CrossRef - Development and Validation of a Comprehensive Questionnaire to Assess Interpersonal Discord (Bullying, Harassment, and Discrimination) at the Workplace in a Healthcare Setting
Amandeep Singh, Piyush Ranjan, Tanveer Kaur, Siddharth Sarkar, Ashish D Upadhyay, Upendra Baitha, Prayas Sethi, Ranveer S Jadon, Pankaj Jorwal
Cureus.2021;[Epub] CrossRef - Development and Validation of a Questionnaire to Evaluate Workplace Violence in Healthcare Settings
Archana Kumari, Amandeep Singh, Piyush Ranjan, Siddharth Sarkar, Tanveer Kaur, Ashish D Upadhyay, Kirti Verma, Vignan Kappagantu, Ajay Mohan, Upendra Baitha
Cureus.2021;[Epub] CrossRef - The value of communicating with patients in their first language
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Expert Review of Pharmacoeconomics & Outcomes Research.2020; 20(6): 559. CrossRef
- Leveraging the vantage point – exploring nurses’ perception of residents’ communication skills: a mixed-methods study
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